I’m a design leader helping organisations redesign work with AI.
I’m Laurence. I’ve spent my career making complicated systems work better for people—from public services and banking to the way organisations adapt to AI.
Design is how I approach the problem: understand the real system, make it visible, then change it with the people who live inside it.
- 2024—Now
AI Adaption and Innovation Lead
Leading AI adaptation and innovation work—helping clients redesign organisations, reimagine processes and support people through change.
- 2023—2024
Principal Product Designer
Led large, multidisciplinary teams through discovery, design and delivery to solve complex business challenges.
- 2021—2022
Lead Product Designer
Led the insights team, exploring what helps people feel in control of their finances—and how Chase could become the best place to do it.
- 2021
Lead Product Designer
Led design for Monzo’s help product during a short, intensive chapter in one of Britain’s most recognisable digital banks.
- 2018—2021
Senior Service Designer
Lead Product Designer
Redesigned motor finance, helped rethink the banking app around people’s mental models, and designed an Open Banking proposition for high-net-worth families.
- 2016—2018
Senior Designer
Helped launch the new Parliament website and its first citizen and internal services—part of a wider shift towards agile, user-centred delivery.
- 2014—2016
Policy Designer
Used ethnography, data science and design to make policy testable in the real world. Designed the Open Policy Making Toolkit and won Cabinet Office Innovation of the Year in 2015.
- 2013—2014
Civil Service Fast Stream
Worked on the first versions of the digital tax account, at the beginning of government’s move towards simpler public services.
London-born. European at heart.
I grew up in London, with childhood chapters in San Francisco and Paris. Home now is London with my husband Rourke and our little cockapoo, Dewey.
Education
- Degree
- History & Politics · 2:1 (Hons)
- University
- Sussex