Coming soonA major UK bank
Building AI confidence at scale
Designing resources, training and new roles to drive process adaptation—and build the confidence and literacy to use AI every day.
Selected impact
90 NPSacross all training
+130%increase in resource usage
88%of AI tool users using it every day
The full story is taking shape.
I’m pulling together the context, approach and lessons behind this work. In the meantime, the results above are the short version.